In order to better serve customers, improve the popularity and establish corporate image,AUQI is insisting the spirit of customer satisfaction with high qualified products by favorable price,best products and committing all customer as follows:
Product quality commitment
1. The production and inspection both have quality records and test report.
2. For the test of the products performance,we sincerely invite users to test the products in full process personally,after confirmed as qualified products by the user, the goods will be packed and send out immediately.
1.To ensure products high reliability and good quality,the raw material we used are domestic or international high brand material.
2. Under the same competition condition,we sincerely provide u with our most favorable price on the basis of not degrading the technical performance and changing some parts of the products.
Delivery time commitment
1.about the delivery time of the products,for the regular products,we have stock,for some special ordered products if need urgent,we can arrange production and installation in advance to meet the user’s requirements.
2.Provide the following documents when delivery:
(1) Technical maintenance manual
(2) Installation drawing
(3) External components’ specifications and manufacturers
(4) Offer wearing parts, spare parts list,repair kits and so on
After sales commitment
1.service purpose: quick,decisive,accurate,thoughtful and thorough
2.service aim to gain the customer satisfaction in the max.
3.service efficiency:Once the device should have any failure in the guarantee or warranty time,the on-door maintenance people will reach the scene and repair within 24hours.
4.Service principle:If the products have any problem within the 12 months guarantee time,we will supply free repairment and replacement of the damaged parts which belongs to product quality problem.If the parts of the products damaged after the warranty time,we will charge only for material cost fee. for products damaged by human factors, the maintenance or repairment fee will be beard by the buyer side.